Shipping Policy

Shipping cost and delivery time depend on product size, weight, stock status, customization, destination, and carrier availability. Large, fragile, natural stone, and multi-piece orders may require special packaging or freight coordination.

Processing and lead time

Ready-to-ship products are prepared after payment confirmation. Custom or project orders require specification confirmation before production begins. Estimated lead times are not guaranteed until the order details are confirmed.

Delivery and inspection

Inspect packaging before accepting or opening the shipment where possible.
Keep all packaging materials until the product is fully checked.
Report visible damage with photos of the box, label, protection materials, and product.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Additional carrier fees caused by incorrect address details, missed delivery, or rerouting may be the customer's responsibility.