Refund and Return Policy
Returns and refunds depend on product condition, order type, delivery status, and whether the item was customized or made for a project. Contact support before sending any item back; unauthorized returns may not be accepted.
Return eligibility
- Items should be unused, uninstalled, and returned with original packaging.
- Custom, made-to-order, clearance, sample, and project-specific items may be final sale unless defective or damaged in transit.
- Return shipping cost and restocking conditions may apply depending on the case.
Damage or defect claims
Report damage promptly with photos of packaging, shipping label, protective materials, and the item. Claims without sufficient evidence may be difficult to approve with carriers or production partners.
Refund timing
Approved refunds are issued to the original payment method after inspection or claim approval. Bank processing time may vary.