Frequently Asked Questions
Can I customize a light?
Many fixtures can be discussed for size, finish, cord length, canopy finish, color temperature, and project quantity. Custom work depends on the product structure and production schedule.
Do you support designers and builders?
Yes. Travolith can support trade-style quotations, room schedules, product references, and grouped project communication for residential, hospitality, retail, and commercial spaces.
Is there a minimum order quantity?
In-stock orders start at 2 pieces; custom and project orders start at 50 pieces. Custom configurations, samples and destination-specific requirements are confirmed with your quotation before production.
How should I choose the right size?
Share your room dimensions, ceiling height, table or island size, and installation position. We can suggest scale ranges and spacing based on the room use.
Are bulbs included?
Bulb inclusion varies by product and destination. Product pages or the order confirmation should be checked for the exact specification. When in doubt, contact us before purchase.
How long does delivery take?
Delivery time depends on stock status, customization, destination, and carrier service. Ready-to-ship pieces are usually faster; custom or project orders require confirmation before production.
What if my item arrives damaged?
Keep all packaging, take clear photos of the outer box and product, and contact us promptly. Damage claims are handled with packaging evidence and order details.